e-try
works well with default browser settings. It works with Windows95, Windows98,
Windows NT v.4, and Windows 2000. It works with Netscape Navigator versions 3.x and 4.x, Internet
Explorer versions 3.x, 4.x, and 5.x, and AOL versions 3, 4, and 5. If you are
experiencing problems with this site or the e-try software, please read
the support tips on this page.
How do I download and install e-try?
I installed e-try, but the page still says "You need to
download and run the e-try setup application first".
Every time I try to install e-try, I receive a message that the
installation failed.
I
receive the error message "Unexpected file format" and then
e-try terminates.
What security settings should I use in Internet Explorer and AOL?
My browser says that my security settings prohibit running unsafe
ActiveX controls?
When I select the yellow "etry" button, nothing
happens. What's wrong?
How do I set my browser to run JavaScript?
I set my browser to run JavaScript, and a message still says I need to
set it?
q How do I
download and install e-try?
a There are two ways to
install the e-try viewer software: automatic and manual.
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Automatic
installation: |
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If you have one of the following browsers, the e-try viewer software
will download and install automatically when you go to any page containing a specific
product. As it downloads, you will be asked if it is OK to install the software. If
you agree, the installation will proceed automatically. The browsers that support
automatic installation are:
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- Internet Explorer versions 4.x and 5.x
- Internet Explorer versions 3.x with Authenticode 2
- AOL versions 5.x, 4.x and most 3.x
- Netscape Navigator versions 4.06 and above.
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Manual
installation: |
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If you do not have one of the browsers listed above, or if you need an updated version
of the e-try viewer software, go to the download
page, and follow the instructions.
|
question
list
q I
installed e-try, but the page still says "You need to download and run the e-try
setup application first". What's wrong?
a There are several reasons that
this might occur:
In Netscape:
 |
If
you manually downloaded the e-try install file (etrynps.exe or etrynpd.exe),
you must run the file manually to install e-try. Find the
file on your disk, and double-click on it to run it. If you don't know where the
file is, click on 'Start' in the lower left of your screen, select 'Find' - 'Files or
Folders', and type etrynps.exe or etrynpd.exe in the 'Named:' field. Once you find
the file, run it. |
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If you have not
restarted Netscape since installing e-try, exit Netscape and restart it. |
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The e-try
installation program places the e-try plug-in in the correct directory
for the most recently installed version of Netscape. If you have more than one
version of Netscape installed on your computer, you may be running a different version
than the one with the e-try plug-in. You can manually copy the
plug-in to your browser directory as follows:
| - |
Find the file npetry.dll
on your hard disk: go to "Start", "Find", "Files or
Folders", and type npetry.dll in the "Named:" box. |
| - |
Find your Netscape
executable file (netscape.exe). There is a folder in the same
location called "Plugins". Copy the files npetry.dll and npetrydl.dll
to the "Plugins" folder. If you aren't sure which Netscape executable you
are using, copy the files to all of the Plugins folders for all versions of Netscape that
are installed on your computer. |
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In Internet Explorer and AOL:
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The e-try application does not work with AOL under
WindowsNT or Windows 2000, although it does work with AOL under Windows95 and Windows98. The version
of AOL for WindowsNT and Windows 2000 does not support ActiveX objects. e-try requires
ActiveX support. |
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When downloading manually, you may have selected to
save the file to disk, rather than opening it or running it. If so, you now need to
run the installation file. Find the file 'etryies.exe' or 'etryiesu.exe' on your disk, and
double-click on it to run it. If you don't know where the file is, click on 'Start'
in the lower left of your screen, select 'Find' - 'Files or Folders', and type etryies.exe
or etryiesu.exe in the 'Named:' field. Once you find the file, run it. |
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e-try.com places a
"cookie" (note) on your PC to indicate that you have downloaded the e-try
software. For some reason, your browser can't find this cookie. To store the
cookie without downloading again: |
|
| - |
Be sure that cookies
are turned on in the options (preferences) for your browser. |
| - |
Go
to the download page, and click on the hyperlink to begin downloading.
Immediately cancel the download. This will store the cookie on your PC. |
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question list
q Every
time I try to install e-try, I receive a message that the installation failed.
What's wrong?
a
e-try is installed on the
system disk. For security reasons, some computers are set up to prevent
installations on the system disk. To get around this problem, use Internet Explorer,
and perform a manual installation. e-try will realized
that it can't install itself on the system disk, and will ask you where you would like to
install it. Provide a location where you know that you can write files.
question list
q I
receive the error message "Unexpected file format" and then e-try
terminates.
What's wrong?
a
You need to get the latest version of the e-try viewer.
Go to the Download Page and follow the
instructions.
question list
q What security settings should I use in Internet
Explorer and AOL?
a Set them as follows:
|
| Internet
Explorer version 3.x: go to the View menu, and select Options. |
| AOL version 3:
select the 'Prefs' button. |
| AOL version 4:
Select 'My AOL', 'Preferences', 'www'. |
| In the dialog box,
select the Security tab. In the Active Content box, select: |
- Allow downloading of active content
- Enable ActiveX controls and plug-ins
- Run ActiveX scripts
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Internet
Explorer version 4.x and 5.x: go to the View menu
(in version 4.x) or the Tools menu (in version 5.x). Select Internet
Options. In the dialog box, select the Security tab. In the Zone box, select Internet
Zone. Set the Security Level to Medium or Low. |
|
AOL version
5:
Select 'My AOL', 'Preferences', 'www'. In the dialog box, select the Security tab. In the Zone box, select Internet
Zone. Set the Security Level to Medium or Low. |
question
list
q My
browser says that my security settings prohibit running unsafe ActiveX controls. What's
wrong?
a Your security settings are too
restrictive. See the answer to: What security settings should
I use in Internet Explorer and AOL?
question list
q When I
select the yellow "etry" button, nothing happens.
What's wrong?
a There are a several possible
reasons for this.
question
list
q How do I set my
browser to run JavaScript?
a You cannot properly view the e-try.com
web site unless your browser is running JavaScript.
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If your browser is Internet
Explorer or AOL, follow the instructions under the question What security settings should I use in Internet Explorer and AOL? |
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If your browser is Netscape
Navigator version 3.x, from the Options menu, select Network Preferences.
In the dialog box, select the Languages tab. Check the box "Enable
JavaScript" and select OK. |
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If your browser is Netscape
Navigator version 4.x, from the Edit menu, select Preferences. On the left
side, select Advanced. Check the "Enable JavaScript" box and select OK. |
question list
q I set my
browser to run JavaScript, and a message still says I need to set it. What should I do?
a Click on Refresh or Reload, or
restart your browser.
question list |